Refund & Return Policy

At Ka Beauty, customer satisfaction is our priority. We carefully inspect every order before shipping. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Return Eligibility

We accept return requests within 7 days of the delivery date.

To qualify for a return:

The product must be unused, unopened, and in its original packaging.
The item must be in the same condition as when it was delivered.
You must provide your order number or proof of purchase.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your package.

When contacting us, please include:

Your order number
Clear photos of the product
Photos of the packaging (if applicable)

After reviewing your request, we will either:

Send you a replacement product (if available), or
Issue a full refund if a replacement cannot be provided.

Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund request.

If your refund is approved:

The refund will be processed within 5–7 business days.
The amount will be returned through the original payment method or via bank transfer, where applicable.